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    1. Click on Buy Now in menu bar and then "Free Trial" and get the trial key.
    2. Download Bulksigner software from Download page.
    3. Unzip downloaded file and install by clicking on "Setup.exe" and follow installation steps.
    4. After successful installation, click on the short-cut icon created on the Desktop. Activation window will popup, enter all details along with the trial key and click on “Activate” button.
    5. A water mark "Signed by BulkSigner® Trial Version" will appear on all PDFs signed by the trial version.
    Note: Internet connection is required while activating the license.

  • Licensed version can be setup in more than one ways.

    1. If you have already installed trial version and it is not expired:
      1. a.Click on “Renew” option in menu bar of the application.
      2. b.Activation window will popup, enter the License Key and other details. Click on “Activate” button.
    2. If you have already installed the application (trial or licensed) and it is expired:
      1. a.Click on desktop short cut icon, to open the application.
      2. b.Activation window will popup, enter the License Key and other details. Click on “Activate” button.
    3. If you have not installed the application:
      1. a.Get License Key from the website by clicking Buy Now menu option.
      2. b.Get setup file from Download menu option on the website.
      3. c.Unzip downloaded setup file, run “Setup.exe” and follow installation steps.
      4. d.After successful installation, click on the short-cut icon created on the Desktop. Activation window will popup, enter all details along with the trial key and click on “Activate” button.
    Note: Internet connection is required while activating the license.

    1. For Renewal also you need to purchase a new license. Click on Buy Now in the menu bar.
    2. Enter details in the Activation window if License key is expired.
    3. When your license is expired it will ask for the new license key in the activation window.
    4. Click on “Renew” in menu bar if your license key is not expired.
    5. Enter License key and other details and click on “Activate” button.

  • No, currently it is available for Windows operating system only.

  • Yes, BulkSigner® is supported on Windows 7.
    If you are unable to install on Windows 7 PC, refer below steps:

    1. Click here to download MS Dot Net Framework.
    2. Run this setup and install on your PC/Laptop.
    3. If your PC/Laptop shows a message "The dot net framework 4.x.x is not supported on this operating system" while installing, refer video for detailed steps Click here.
    4. Install BulkSigner and activate.
    5. Click here to raise a ticket for support.

  • Latest version of Bulksigner is available on the website at https://bulksigner.com/Download. First step is to uninstall Bulksigner from Control Panel’s Add or remove programs. Then you can install Bulksigner from the downloaded zip file after unzipping the same and running Setup.exe. Remember to uninstall before reinstalling.

    Note: Upgrade will always happen to latest version only

  • Yes, you can.

    1. Keep a copy of Bulksigner/Config folder from the current set-up
    2. Uninstall Bulksigner from Control Panel’s Add or remove programs
    3. Reinstall latest version from https://bulksigner.com/Download
    4. Paste copied Config folder back to the new set-up post reinstallation. Now all your old profiles will be available in the new set-up.

  • Sometimes you see a yellow question mark instead of a green tick on the digital signature. This happens when the signature is not verified due to various reasons. Also some of the applications/browsers do not validate the digitally signed files when pdf file is opened. Follow the steps mentioned below to remove the question mark from the digital signature:

    1. Open the PDF file containing the signature in Acrobat Reader, and right-click on the Digital Signature carrying the yellow question mark.
    2. Select Show Signature Properties > Show Signer’s Certificate > Trust tab > Check Add to Trusted Identities > OK.
      Validate signature again. Signature will get validated with a green tick.
    To download Acrobat Reader click Download Acrobat Reader

  • Yes, you can. Raise a ticket from Support page or write email to sales@bulksigner.com indicating your choice from below policies:

    1. Shifting of license to another PC shall be charged at Rs.750/- plus GST (for the remaining validity only), OR
    2. If customer renews or extends current license by another year, the license shifting fee shall be waived off and the validity shall be transferred to the new license. Signing count balance shall be transferred as per remaining eligibility calculated on proportionate basis for the remaining period as 25000*Remaining period in months/12 or the remaining balance, whichever is lower.

  • DSC stands for Digital Signature Certificate. It is available as USB token, pfx file and HSM formats.

  • Yes, internet is required to activate, validate the license and also to store the transaction count on its server for some flavours of the product. No other information is transacted. Contact sales if you require a version which doesn’t need internet to run.

  • Yes. Enter password manually, while signing, when prompted to enter password. You can also provide passwords through a CSV file (format link provided in “About us” menu of the application).

  • Signing profile is a configuration for page wise signature place, signing authority, splits option. Refer User Manual.

  • Please refer below steps to create a template:

    1. Open Template menu in application.
    2. Browse a pdf file which you want to sign.
    3. Choose page split interval if your file is combination of multiple documents, default option is “Do not split”.
    4. Choose “Sign on Page”.
    5. Click on “+ Sign” to add sign on page.
    6. Drag and drop the signing place on page.
    7. Select Signature from Attach Signature option.
    8. Add Graphics as required.
    9. Click on “Save” button. Refer User Manual.

  • Yes, PDF files can be split as per interval defined in the profile/template.

  • For Last page, it will sign on last per in file. For other pages, it will skip the signature.

  • Yes, you can sign all page sizes, including A6, A5, A4, A3, A2, and A1, in any orientation. To modify this setting, go to the application’s source folder (C:\Program Files\Bulksigner), find the bulksigner.exe.config file, and update the value of the SignPageOneByOne key to true.

    For example: change

    <add key='SignPageOneByOne' value='false'/>

    to

    <add key='SignPageOneByOne' value='true'/>

  • Yes, you can configure it through Preferences section to suit your requirement.

  • Yes, you need to add multiple signature place holders in the profile/template and link those with appropriate DSC. However you can use only one DSC with “text pattern search” option. Refer traing video.

  • Yes, you need to add multiple signature place holders in the profile/template and link those with appropriate DSC. However you can use only one DSC with “text pattern search” option. Refer demo here.

  • Yes, both ways.

    When you want to apply simultaneously, you can attach multiple DSCs one after the other while adding respective place holders cyclically when creating a profile.

    If you want to apply multiple DSCs in multiple sessions (like multiple people signing in a workflow, as in a contract), Bulksigner license will allow the same except when you use the trial version. In a trial version, there is a watermark, which changes the document resulting in invalidation of signature/s done in the previous session/instance/cycle. A paid license does not have any watermark, hence there will be no such issue. It will always work as long as all people signing use Bulksigner. However, if some other software is also used for signing in conjunction with Bulksigner, then it may depend upon the way the output file is configured by this other software.

  • System will prompt for token for each place holder (signature box) while signing document.

  • Yes, we provide solutions for signing JSON, XML and Text file. Contact Sales team for details.

  • Yes, we have following solutions which are currently available:

    1. PDF BulkSigner (Manual/Automated).
    2. PDF BulkSigner API to integrate with existing solutions.
    3. JSON BulkSigner (Manual/Automated).
    Note: To digitally sign other types of files, contact Sales team.

  • Yes. Using our APIs, you can integrate BulkSigner® with your existing ERP/CRM. The BulkSigner® must however be setup on the machine, where PFX/DSC tokens are installed.

  • This helps in adding the automated signing process to your existing systems without any change in the business process. No manual intervention required while running the whole process.

  • You can open “Product Details” menu item in the application to view validity of the license.

    1. Look for the email you received when the license was purchased.
    2. Go to ‘My License Details’ on the footer of https://bulksigner.com, upload your registration.ini file (which you can find in Bulksigner/system folder in the drive where Bulksigner was installed) to fetch the license key and other details.

  • Yes. As long as your license key is valid and not used/activated on another PC, you can continue to use it on a formatted PC by installing and reactivating Bulksigner.

    1. The details asked at the time of activation are to identify the user who is activating a license. This information record can help you track your own users. These details you can record for your own tracking purpose. This info, as entered by the user, is also saved by Bulksigner on our server and can be provided upon a formal request.
    2. Refer FAQ 28

  • Yes, we do have such a policy offering attractive period and volume discounts in excess of 35% on the listed price, please contact sales team or write to sales@bulkSigner.com

  • No data added.
Sr.No Error Message/Issue Reason Resolution
1

License count exceeded. Please try with valid license key

Most likely you may be trying to use the license on more than one PCs.

If not, please contact support.

2

If application tries to install when clicked on BulkSigner shortcut on desktop

Antivirus installed on the PC which is blocking bulksigner.exe

Whitelisting/inclusion of bulksigner.exe in the antivirus will solve the problem.

3

Some error occurred. Please contact BulkSigner administrator. This message showing while activation of key

You may be using older version of BulkSigner

Please upgrade to the latest version. Refer FAQ No.6 here

4

Unable to validate your license status or your license is inactive. Please contact support team. Upon clicking 'OK', the activation window will be displayed

  1. 1. Bulksigner.com is being blocked by the firewall. OR
  2. 2. Your internet may not be functioning
  3. 3. License key may have expired or is inactive somehow
  1. 1. Allow/include/whitelist Bulksigner.com in the firewall. OR
  2. 2. Switch on your internet.
  3. 3. Contact BulkSigner support for renewal or if you think your license key should still be active.
5

Unable to create/read source folders. Please try again.

  1. 1. The DSC is installed on PC hence accessible, but is not found in USB drive hence the error.
  2. 2. The signature used in the profile is not found.

Ensure that USB token is plugged in and is the one which is being called for signing.

6

Earlier signature gets invalidated when you apply signature in a separate session using a trial license.

The reason is the watermark put by the trial license which is a change in the document and hence earlier signature gets invalidated.

Since a paid license does not have any watermark, it will allow signing in multiple sessions (like in a workflow) without any issue.

7

An instance of BulkSigner is already running.

User has attempted to reopen an instance of Bulksigner which is already running.

You will find multiple background processes and an application instance of Bulksigner in Task Manager. Delete all of these and restart the application. (To open the task manager, right click on windows status bar at the bottom).

8

Error occurred while reading profile details, please try after closing application

Multiple versions of BulkSigner are installed

Uninstall all previous versions and install the latest one from “https://bulksigner.com/Download”, Refer FAQ No.6 here

9

You have exceeded the document signing limit. Please purchase new license to sign the documents.

Your Signing Limit is exhausted

Contact BulkSigner support to increase the limit or for issuance of a new license. You can purchase new license online as well.

10

Error occurred while saving profile, please close the application and try again

Most likely there are special character/s (e.g. &, *, % etc.) in template file name. Change file name. This issue is only in versions prior to 3.5.5.0.

  1. 1. Change the file name by removing special characters.
  2. 2. Please install latest version. Application version can be found in the product details menu of the application and in the control panel> Programs and features.
11

Yellow question mark on signature in signed document.

Signature validity unknown in signed document. This is because the verification with government portal is unsuccessful for various reasons.

  1. 1. First need to check whether file is opened in adobe reader DC or latest version
  2. 2. Click on signature>>Signature properties> show signers’ certificate>> Click on trust tab>> Tick empty checkboxes and click Add to Trusted Identities > OK.
    Validate signature again. Signature will get validated with a green tick.
12

Red cross sign (Invalid Signature) after signing.

This happens when your DSC is invalid/expired or your signature is invalidated due to change in the signed document.

Ensure that the DSC is valid and that the document is not changed after signing.
13

In mixed page format/size document, Sign location and orientation may change from page to page.

This is because of mixed page format/size and page orientation varies from page to page.

In the bulksigner folder >> Bulksigner.exe.config file
<add key="SignPageOnebyOne" value="false"/>. Change the value to true. Contact support if any issues.
14

While activation: You are using an unsupported version of Bulksigner. Please download the latest version from https://bulksigner.com/download

You are using unsupported version of bulksigner.

Upgrade it to the latest version. Refer FAQ No.6 here
15

Default source folder is not defined for selected Profile. You can edit profile to set source folder.

This message is displayed when profile does not contain source folder and while signing, user is clicking on “Get files based on profile“

Use this option only if the source folder is defined in the profile.
16

Multiple signatures are not allowed on Password protected files. Please choose signing template with one signature

If user selects profile with multiple signatures to sign a password protected file this message gets displayed.

You cannot use multi-signature profile while signing a password protected file.
17

PDF file merging is not allowed for password protected file.

Merging PDF files does not work with password protected files.

Do not use merge feature with password protected files.
18

There are more files in your IN folder than your document signing limit. (On screen or in log file when used in service mode)

Your document signing limit is exhausted.

Contact BulkSigner support to increase the limit or for issuance of a new license. You can purchase new license online as well.
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