Support
Have a question? We are here to answer! If you don't see your question here, please raise a ticket.
FAQ
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How do I setup the Trial version?
- Click on Buy Now in menu bar and get the trial key.
- Download set-up file.
- Unzip downloaded setup file, run “Setup.exe” and follow installation steps.
- After successful installation, click on the short-cut icon created on the Desktop. Activation window will popup, enter all details along with the trial key and click on “Activate” button.
- A water mark "Signed by BulkSigner® Trial Version" will appear on all PDFs signed by the trial version.
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How do I setup the Licensed version?
Licensed version can be setup in more than one ways.
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If you have already installed trial version and it is not expired:
- a.Click on “Renew” option in menu bar of the application.
- b.Activation window will popup, enter the License Key and other details. Click on “Activate” button.
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If you have already installed the application (trial or licensed) and it is expired:
- a.Click on desktop short cut icon, to open the application.
- b.Activation window will popup, enter the License Key and other details. Click on “Activate” button.
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If you have not installed the application:
- a.Get License Key from the website by clicking Buy Now menu option.
- b.Get setup file from Download menu option on the website.
- c.Unzip downloaded setup file, run “Setup.exe” and follow installation steps.
- d.After successful installation, click on the short-cut icon created on the Desktop. Activation window will popup, enter all details along with the trial key and click on “Activate” button.
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If you have already installed trial version and it is not expired:
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Can the BulkSigner license be renewed?
- Yes, you need to purchase new license. Click on Buy Now in the menu bar.
- Enter details in the Activation window if License key is expired.
- Click on “Renew” in menu bar if your license key is not expired.
- Enter License key and other details and click on “Activate” button.
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Can it be installed on macOS,Linux and android?
No, currently it is available for Windows operating system only.
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Can the version of Bulksigner be upgraded?
Yes, Upgrade will always happen to latest version only.
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How do we upgrade BulkSigner version?
- Uninstall the application from the Control Panel of your Windows PC/Laptop.
- Download latest version from Download page.
- Unzip downloaded setup file, run “Setup.exe” and follow installation steps.
- If system asks for Activation, enter your license details, and click on “Activate” button (In most of the cases, it will not be required)
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What if I am unable to validate Signed PDF files?
Some of the applications/browsers do not validate the digitally signed files when pdf file is opened. It is recommended to open signed PDF files using “Acrobat Reader DC”. For the setting/configuration of “Acrobat Reader DC” refer this link and to download Acrobat Reader click Download Acrobat Reader
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Can it be installed on Windows 7 PC/Laptop?
Yes, BulkSigner® is supported on Windows 7.
If you are unable to install on Windows 7 PC, refer below steps:- Click here to download MS Dot Net Framework.
- Run this setup and install on your PC/Laptop.
- If your PC/Laptop shows a message "The dot net framework 4.x.x is not supported on this operating system" while installing, refer video for detailed steps Click here.
- Install BulkSigner and activate.
- Click here to raise a ticket for support.
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What do you mean by DSC?
DSC stands for Digital Signature Certificate. It is available as USB token, pfx file and HSM formats.
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Is internet required to run it?
Yes, internet is required to activate, validate the license and also to store the transaction count on its server for some flavours of the product. No other information is transacted. Contact sales if you require a version which doesn’t need internet to run.
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Can we sign password protected files using BulkSigner?
Yes. Enter password manually, while signing, when prompted to enter password. You can also provide passwords through a CSV file (format link provided in “About us” menu of the application).
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What is signing profile?
Signing profile is a configuration for page wise signature place, signing authority, splits option. Refer User Manual.
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How to define a signing profile?
Please refer below steps to create a template:
- Open Template menu in application.
- Browse a pdf file which you want to sign.
- Choose page split interval if your file is combination of multiple documents, default option is “Do not split”.
- Choose “Sign on Page”.
- Click on “+ Sign” to add sign on page.
- Drag and drop the signing place on page.
- Select Signature from Attach Signature option.
- Add Graphics as required.
- Click on “Save” button. Refer User Manual.
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Can we split files before signing?
Yes, PDF files can be split as per interval defined in the profile/template.
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How does it work if the number of pages in PDF files are not same?
For Last page, it will sign on last per in file. For other pages, it will skip the signature.
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Can it sign documents of any page size and orientation?
Yes, you can sign all page sizes viz. A6, A5, A4, A3, A2, A1 etc. in any orientation
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Can I change the signing box size, datetime format and font size?
Yes, you can configure it through Preferences section to suit your requirement.
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Can we repeat a digital signature on a single page or across a pdf or can we apply multiple DSCs on a single pdf page or across a pdf?
Yes, you need to add multiple signature place holders in the profile/template and link those with appropriate DSC. However you can use only one DSC with “text pattern search” option. Refer traing video.
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Can we sign a pdf file with 2 or more digital signatures?
Yes, you need to add multiple signature place holders in the profile/template and link those with appropriate DSC. However you can use only one DSC with “text pattern search” option. Refer traing video.
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What if DSC is not linked to a place holder?
System will prompt for token for each place holder (signature box) while signing document.
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Are solutions offered for signing JSON, XML and Text files digitally?
Yes, we provide solutions for signing JSON, XML and Text file. Contact Sales team for details.
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Do you have any solutions other than PDF BulkSigner?
Yes, we have following solutions which are currently available:
- PDF BulkSigner (Manual/Automated).
- PDF BulkSigner API to integrate with existing solutions.
- JSON BulkSigner (Manual/Automated).
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Can we integrate BulkSigner with our existing ERP/other system?
Yes. Using our APIs, you can integrate BulkSigner® with your existing ERP/CRM. The BulkSigner® must however be setup on the machine, where PFX/DSC tokens are installed.
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What is the benefit of integrating PDF Signer with our existing ERP/other system?
This helps in adding the automated signing process to your existing systems without any change in the business process. No manual intervention required while running the whole process.
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How to check the validity of license?
You can open “About us” menu item in the application to view validity of the license. Is this correct to keep it in about us?
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What is the process to become a partner/reseller?
Yes, we do have such a policy offering attractive period and volume discounts in excess of 35% on the listed price, please contact sales team or write to sales@bulkSigner.com
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